Frequently Asked Questions


  1. What are the directions from the airport?
  2. Do you have complimentary shuttle to/from the airport?
  3. How much does it does it cost to get to/from the airport?
  4. How far are you from the airport?
  5. Is there a parking charge on site?
  6. Where is Black Rock?
  7. Do you have a beach? Where is the beach?
  8. What time does the beach close?
  9. Do I have to take towels to the pool?
  10. Do you have a spa?
  11. What time is sunset?
  12. When does the cliff-dive ceremony start?
  13. Do you have a golf course?
  14. Do you have tennis?
  15. Is there shopping nearby?
  16. Where do I get the shuttle? What time does it run?
  17. How far is Lahaina Town from the hotel?
  18. Where’s the hospital? Where is the closest doctor/clinic?
  19. What is there to do in the evening?
  20. Do you have any activities for honeymooners
  21. Do you participate in daylight savings?
  22. What is a resort charge? How much is the resort charge?
  23. Where is the closest store to buy sundries? Clothing?
  24. Where can I obtain wedding information?
  25. What is the best place to get a good fish dinner?
  26. What does ALOHA mean?
  27. When do the Humpback Whales visit Kaanapali?



1. What are the directions from the airport?

Take Highway 380 then take the cut off to Highway 30 heading to Lahaina. Go past Lahaina town. At the Kaanapali Golf Course turn left on Kaanapali Parkway. Sheraton Maui Resort & Spa is the last hotel on the left.
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2. ?Do you have complimentary shuttle to/from the airport?

No. Sheraton Maui Resort & Spa does not have an airport shuttle service, however, you may contact our concierge desk at (808) 662-8135 to arrange for a shuttle transfer.
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3. ?How much does it does it cost to get to/from the airport?

Currently:
Taxi approximately $90.00 to/from Kahului Airport.
Shuttle approximately $40.00 per person, each way.
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4. How far are you from the airport?

Sheraton Maui Resort & Spa is 45 minutes from Kahului Airport (OGG), Servicing inter-island and Domestic carriers) and 15 minutes from Kapalua Airport (JHM, Servicing inter-island carriers).
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5. Is there a parking charge on site?

Sheraton Maui Resort & Spa’s parking structure is available for self parking. Self parking fee is included in the daily resort fee. The “First Arrival" day’s valet parking charge is complimentary. Additional days valet charge is $12.00 per day (in addition to the resort fee).
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6. Where is Black Rock?

Black Rock is a natural lava rock formation that extends from a portion of the grounds of the Sheraton Maui Resort & Spa, approximately 100 yards into the ocean.
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7. Do you have a beach? Where is the beach?

Sheraton Maui Resort & Spa is located beachfront on Ka`anapali Beach. Sheraton Maui Resort & Spa is also home of one of the best snorkeling spots on the island, Black Rock.
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8. What time does the beach close?

The beach is always open, however, certain strong surf conditions can limit access.
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9. Do I have to take towels to the pool?

There is a towel kiosk at the pool. At check-in each guest will receive "pool towel cards" that can be exchanged at the towel kiosk for towels. Each card is worth one towel.
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10. Do you have a spa?

Yes. The Spa at Black Rock opened in March 2009 and features 7 treatments rooms for massages, facials, manicures, pedicures and more. For reservations call 808-667-9577.
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11. What time is sunset?

The sun sets at various times throughout the year, earlier during the winter months (5:30pm) and later during the summer months (7:00pm).
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12. When does the cliff-dive ceremony start?

The ceremony starts each evening at sunset. The ceremony includes live music, a hula dancer, torch lighting and the cliff dive. While on property, you may contact the Lagoon Bar for the exact time.
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13. Do you have a golf course?

We are located in the Ka`anapali Resort area, which is also home to Ka`anapali North and South Courses, within close proximity of the resort. Contact our Guest Services for assistance.
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14. Do you have tennis?

We have three tennis well-lit courts on property. Contact the tennis club at (808) 667-9200 for reservations.
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15. Is there shopping nearby?

Whaler’s Village is a shopping center that is within walking distance or you can take either the Starwood Shuttle or the free Kaanapali Trolley. Both circle the area frequently. Lahaina Town is a 10-minute drive away for more shopping options. 
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16. Where do I get the shuttle? What time does it run?

Shuttle services stop at the Group Entrance located below the Maui Ballroom. Services are free of charge. Please contact the concierge desk for the Ka`anapali Shuttle schedule and The Lahaina Shuttle. STROLLER POLICY: In compliance with federal regulations, conventional-sized strollers may be prohibited on shuttles; the resort offers umbrella strollers as a convenient alternative based on availability.  Back to top

17. How far is Lahaina Town from the hotel?

Lahaina town is a ten-minute drive from the hotel.
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18. Where’s the hospital? Where is the closest doctor/clinic?

Maui Memorial Medical Center is located in Central Maui, approximately 45 minutes from the hotel. There is also a doctor on call in Whaler's Village, only a ten minute walk from our Resort.
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19. What is there to do in the evening?

Sheraton Maui Resort & Spa features free nightly entertainment at the Lagoon Bar, with a Torch Lighting and Cliff Dive Ceremony at sunset. Free nightly entertainment is also offered in Black Rock Steak and Seafood. There is also extensive nightlife to be found in Lahaina Town.
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20. Do you have any activities for honeymooners?

Ka`anapali is a honeymoon paradise. Sunset Champagne cruises, massages for two, dinner in your room, or under the stars. Refer to the Romance and Wedding section for more information. Back to top

21. Do you participate in daylight savings?

Hawai`i does not participate in daylight savings time.
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22. What is a resort charge? How much is the resort charge?

Sheraton Maui Resort & Spa’s Resort Charge includes self-parking, free local calls, shuttle service on the Ka'anapali Shuttle and Starwood Maui Shuttle as well as high-speed internet access. The present fee is $30.00 plus tax and is subject to change without notice.
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23. Where is the closest store to buy sundries? Clothing?

Sheraton Maui Resort has a gift shop, Lamont's, on property which sells sundries and logo wear. There is an ABC (General) store at Whaler's Village, which is within walking distance. 
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24. Where can I obtain wedding information?

Refer to the Romance Section for wedding packages and contact information.
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25. What is the best place to get a good fish dinner?

Black Rock Steak and Seafood, located on Keka'a Terrace, restaurant serves exquisite seafood.
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26.What does ALOHA mean?

Aloha has several meanings, of which the most common are: Welcome, Hello and Goodbye.
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27. ?When do the Humpback Whales visit Kaanapali?

Whale season on Maui is mid-December thru mid-April.
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