Sheraton Maui Resort & Spa
2605 Kaanapali Parkway, Lahaina, Maui, HI, 96761, United States
Phone: (808) 661-0031
4.0/5 597 reviews
Experience paradise at Ka'anapali Beach
Located on 23 oceanfront acres at legendary Pu'u Keka'a (Black Rock) on Ka'anapali Beach, Sheraton Maui Resort & Spa invites travelers to experience adventure, romance and family fun on Maui.
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Terms & Conditions
© 2017 Starwood Hotels & Resorts Worldwide, Inc
Hear from our guests about their stay from 597 verified guest reviews
78%of our guests
recommend this hotel
Constant rain for our five night stay did not facilitate a positive mind-set. Nonetheless, the beauty of the environment and impeccable grounds overcame the disappointment of minimal outdoor activity. We came to celebrate our 50th wedding anniversary, so the aesthetics of the facility and treatment by staff were essential ingredients to a good mood. We were not disappointed on that front.
The stumble toward perfection occurred on two fronts: 1) The Registration desk; and 2) Room service. (A third observation is added just FYI) Having travelled extensively to many countries and experienced many four and five star establishments, we found fast, efficient registration with minimal wait times a standard. We stood in line with six other guests for over 20 minutes, often with only one hotel receptionist serving us. Not a good start.
While food during regular meals was considered "O.K. but not the expected special cuisine in terms of taste," the room service shrimp cocktail was so atrocious we felt management ought to be aware of it. While the $15 was pricey and we ordered two of them, the $5 room service charge and $5 tip brought the total to $40. We were shocked to see four limp shrimp and a small plastic container of condiment sitting on a sprig of lettuce! That's $5 per shrimp! Either remove it from the menu or at least increase the quantity and presentation of this pathetic menu selection.
Special mention of the photography "gift" is also in order. A sample of the "free" portrait should be available in the room to prevent the naive from expecting a 4 x 5 picture of themselves rather than the tiny 2 x 2 and some island aesthetics. From experience, we expected to receive a sales pitch on several poses at a high fee but some people might really be turned off by this situation. Note that the photographer was charming and very professional, and did not apply uncomfortable pressure to buy anything. The service was appreciated.
- Check-In: 3 PM
- Check-out: 11 AM
- 83% of rooms & suites feature ocean views
- All rooms include furnished balconies
- SPG Category 6
- Nightly Cliff Dive Ceremony
- 142-Yard Swimming Lagoon with Children's Pool
- Cultural Activities with Resort Cultural Advisor
- Premier Snorkeling & Ocean Experiences
Taste island-influenced creations
Sheraton Maui Resort & Spa has an array of dining options for every palate. Watch the resort's iconic nightly cliff dive ceremony while enjoying pupus (appetizers) and tropical beverages at Cliff Dive Grill, indulge in a multi-course dinner highlighting local ingredients at Black Rock Kitchen, take part in an interactive dining experience at Teppan-yaki Dan, taste inventive hot dogs at Hank's Haute Dogs, or listen to live entertainment over cocktails at Black Rock Lounge. The beachfront resort truly offers something for everyone.
- Black Rock Kitchen
- Mai Tai Bar
- Cliff Dive Grill
- Teppan-yaki Dan
Hours Of Operation
Discover the magic of Maui
Incentive groups will find here an exclusive retreat, where the word agenda seems inappropriate to describe the array of wonders, from grand events in the Maui Ballroom to intimate receptions in our refined gathering places. Of course, nothing compares to the rich decor of our natural surroundings, and parties on the Ocean Lawn recall the lavish festivities of the Hawaiian kingdom.
- Situated on Ka'anapali Beach
- 31 miles from Kahului Airport
- Indoor and Outdoor function space